Support
Email us and a person will read it.
Email supportsupport@shoplister.app
The most useful report says what you were doing, what you expected to happen, and what actually happened. In the app, Settings → Report a problem prepares a report you can share; it does not include what is on your lists.
Common questions
Do I need an account?
No. The shopping list works signed out, and offline. Signing in is only for keeping your lists in sync on more than one device and sharing them, which needs ShopLister Plus, or a list shared with you by somebody who has it.
Why did my list change order?
It sorts itself by aisle, and learns where you find things over a few shops.
What does ticking an item do?
Records it as bought. That is how the app learns what you buy and how often.
ShopLister Plus
How do I cancel or change ShopLister Plus?
Apple or Google looks after the subscription, so it is changed or cancelled with them. In the app, Settings → ShopLister Plus → Manage subscription takes you there. On an iPhone you can also go to Settings, then your name, then Subscriptions.
I have a new phone. How do I get ShopLister Plus back?
Sign in with the same account, then Settings → ShopLister Plus → Restore purchases. It finds a subscription bought with the same Apple or Google account.
Does the person I share a list with need ShopLister Plus?
No. They join free: the person who shares the list needs it, and the people they share it with do not.
Deleting your account
Closing your account does not cancel ShopLister Plus. Cancel it first, as above, or you will go on being charged.
In the app: Settings → Close my account. It is permanent and deletes everything stored on our servers. Your own shopping on your phone stays, and the app keeps working without an account; lists other people shared with you are removed.
If you no longer have the app: email support@shoplister.app from the address you signed in with, and ask for the account to be deleted.